Paying With Insurance

Can I get reimbursed for services?

We are not in network with any insurance companies. However, Compassionate Counseling St. Louis will provide you with a superbill (an insurance-specific receipt) at the end of every month. Some insurance companies partially reimburse you for the session fee you pay to us. Every insurance company has a different process, so it's important to check with your provider to see what this looks like.

How can I find this out?

Call the number on the back of your insurance card for the Benefits Department and write down every answer you receive. Ask for explanations of anything you don't understand, and you're welcome to request speaking with a supervisor if you're not happy with the answers you are getting. Write down the information they provide, as you'll need careful records later if the company fails to follow through with what they've told you. Follow the questions in the order below:

  1. What is your name and extension number?

  2. Does my policy cover out-of-network Licensed Clinical Social Workers or Licensed Professional Counselors? My therapist is licensed in Missouri.

  3. My therapist is willing to provide a statement of Session Dates Attended, the CPT code, and the Diagnosis. Is this acceptable to the insurance company?

  4. Does my policy cover Individual Psychotherapy - CPT code 90834 (a 45 minute session) for me/my child?

  5. Are there any mental health diagnoses that are not reimbursable?

  6. How many sessions are covered per year?

  7. What is my lifetime maximum for mental health benefits?

  8. What is my Out of Network deductible? (This is the amount you have to pay before they start reimbursing you - and for some insurance companies, this can be prohibitively high)

  9. What is the Allowed Amount of Fee?*

  10. What percentage of the Allowed Amount will be reimbursed?

  11. How do I file a claim? Online, through mail?

  12. Do you require my claim to be submitted within a certain number of days from the date-of-service, in order to be considered for reimbursement? If so, what is that time period?

  13. What is the payment schedule? (In other words, how long does it take for them to process your paperwork and then reimburse you?)

  14. What is the claims department phone number, so I can follow up on the status of my claim at a later date?

*Something to note:

Many insurance companies will reimburse a percentage of the total fee paid. For example, your company may reimburse you 80% of the total fee paid, or $80 for, say, a $100 individual session.

Other companies will substitute the $100 fee for what they deem appropriate, regardless of what you paid. For example, your company may say that they will reimburse you 80% of the “allowed amount” of the fee. You paid $100 for an individual session, but your insurance company only allows $60. Therefore, you will be reimbursed 80% of $60, or $48.

They may try to withhold this information from you. And actually, they are legally allowed to do so.  Ask to speak to a supervisor and say that you cannot plan your medical expense budget without this number. Review our session fee here.

Other things to consider:

  1. Insurance reimbursements can vary from month to month:

    • At the beginning of your therapy, there will be a wait until your insurance company begins to pay your benefit.

    • In January of each year, you won't get any money back until your deductible is met. If you apply other family medical expenses to your deductible, you'll start getting benefits sooner, and more of your therapy will be paid for.

    • Toward the end of the year, your insurance reimbursements will stop if the number of sessions is limited.

  2. Your out-of-pocket medical expenses can be minimized if your employer offers a pre-tax medical "flexible spending account"

  3. You should ask your accountant about taking a medical tax deduction for psychotherapy.

  4. You may save money with an insurance plan that has a higher premium, but better benefits for out-of-network therapy (called Preferred Provider Organization, or PPO).

Virtual sessions:

Depending on whether or not you can make it to the office, we do at times offer virtual health sessions using a HIPAA-compliant video system (HIPAA-compliant means that your privacy is secure per insurance requirements). 

You'll need to check with your therapist before scheduling a virtual session, and some insurance companies won't reimburse for any session that doesn't occur in-person. So, it's important to ask your insurance provider: Do you cover CPT code 90834-95 (45 minute sessions over a virtual platform)?

Another option:

You may want to consider an app such as Reimbursify to help track your out-of-network receipts. We’ve heard great reviews from our clients who have used it. You can find more information on it right here.